Privacy policy - altoalto.be

We may ask you to share certain personal data with us, including your first name, last name and email address. alto alto takes your privacy very seriously. We are committed to giving you the best information and control over what happens to your personal data. At alto alto, we respect your privacy and strive to provide you with the best possible experience.

This privacy statement is issued by AltoAlto bvba with registered offices at Maria Theresiastraat 9, 3000 Leuven (Belgium) and company number BE 0469.166.234.

Definitions

Website” refers to the altoalto.be website.

Personal Data” has the same meaning as defined in the General Data Protection Regulation 2016/679, which includes any information that identifies or can identify a natural person (also called “data subject”).

“alto alto” means “AltoAlto bvba”, with its registered office in 3000 Leuven, Maria Theresiastraat 9, listed in the Crossroads Bank for Enterprises with number BE 0469.166.234.

Website visitors

When you visit our website, alto alto may process your personal data.

1. Why do we collect your personal data?

We collect and process your personal data for the following purposes:

  • to analyse and improve your website experience (with your explicit consent);
  • to personalise and deliver advertisements (with your explicit consent);
  • to communicate when you contact us through this website or another digital channel (based on your implicit consent);
  • to communicate when you call, email or correspond with us in any way other than through the website;
  • to handle your questions, requests and complaints about privacy.

2. What personal data do we collect?

We process the personal data you provide (via our website, email or other digital channels) and your name, email address or any other data you provide to us in connection with the communication (contact, questions, requests and complaints). Finally, depending on your cookie settings, certain personal data may also be processed via cookies. You can find more information about this in the cookie policy.

3. What is our legal basis for processing personal data?

alto alto processes your data in the context of your visit to our website based on your explicit or implicit consent in most cases. You can adjust your preferences at any time by changing your preference settings (see cookie statement) or by contacting us using the details below.

These are the processing operations that require your explicit consent:

  • analysing and improving your website experience
  • personalising and delivering advertisements

These are the processing operations that require your implicit consent:

  • communicating when you contact us via the website or another digital channel
  • handling your questions, requests and complaints about privacy

4. How does alto alto collect your personal data?

We collect your personal data in the following instances:

1. when sending an online contact request (via the form on www.altoalto.be);

2. when sending an online request for a quotation (via the form on www.altoalto.be);

3. when you call, email or correspond with us in any way other than through the website;

5. Transfer of personal data

alto alto does not pass on your personal data to third parties except to third parties that support our services (as processors).

Some of our databases are accessible to third parties who work on our behalf and assist us in providing our products and services. For example, for hosting our website, developing and managing our applications or providing our communication platforms. The transfer of your data is limited to the purposes for which alto alto processes your data and is restricted to the data needed for them to perform their task on our behalf. We ensure that, like us, they manage your data securely, respectfully and with due diligence, and we provide adequate contractual guarantees for this.

In all other cases, a transfer of personal data to a third party is only allowed based on a legal obligation, your (explicit) consent or if we have a legitimate interest. We will always inform you about this in a transparent way (except in the case of the exceptions provided for by law).

Finally, it’s worth mentioning that cookies can be used to share data with third parties in certain instances. You can find more information about this in our cookie policy.

6. How long do we keep your personal data?

We agree to keep personal data no longer than necessary to achieve the intended purposes. In all cases, your personal data will not be kept for longer than 10 years. We strive to only collect personal data that is relevant to our intended purposes.

More information about how we store cookies can be found in our cookie policy.

Last update: 14 november 2024